HCS Training and Consulting
Developing People and Supporting Organizations Since 1985 

Dealing With Difficult People

This one-day workshop has been designed for people who would like to explore strategies for dealing effectively with difficult people. It will provide participants with the tools required to get  the cooperation results you need without incurring resentment or damaging relationships.

You will learn how to ...

Recognize and understand difficult behaviors
• Communicate openly and assertively
• Control your emotions when you are triggered
• Frame a difficult issue to promote discussion
• Neutralize the impact of negativity, hostility  and  aggression
• Turn a difficult situation into a win-win opportunity
• Leverage your emotional and social intelligence

You will receive ...

A practical, fact-filled "how-to" handbook
A questionnaire to assess your approach to conflict
• A step-by-step guide for conflict resolution