HCS Training and Consulting
Developing People and Supporting Organizations Since 1985 

Providing Great Customer Service

This workshop is designed to ensure that you can gain competitive advantage through consistently providing great customer service.  This one-day workshop can be customized to address your unique work environment and customer service challenges.

You will learn how to...

• Identify and manage customer expectations
• Create a super first impression
• Provide great service on the phone, in person or on line
• Turn a problem into an opportunity for service excellence
• Say "no" without damaging relationships
• Go the extra mile for great results
• Deal with difficult people and challenging situations

You will receive...

• A practical "how to" guide full of tips and tools
• A quick reference guide for dealing with difficult people
• A questionnaire to assess your customer service skills
• Tips and techniques to share with colleagues

is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages."
Henry Ford